Privacy policy

[Last updated: 11th April 2025]

Born2Run Canine Adventures (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.born2runpetcare.com/ (“Website”), in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Website, you agree to the collection and use of information in accordance with this policy.

1. Information we collect

We may collect and process the following data about you:

a. Information you provide to us:

    • When you fill out forms on our Website (e.g., contact forms, booking requests).
    • When you contact us via email or phone.
    • When you sign up for newsletters or promotions.

This may include:

    • Name
    • Email address
    • Phone number
    • Address
    • Pet information (e.g., name, breed, health needs)

b. Information we collect automatically:

When you visit our Website, we may automatically collect:

    • IP address
    • Browser type and version
    • Device type
    • Operating system
    • Pages you view and the time you spend on them
    • Cookies and similar tracking technologies (see our Cookie Policy)

2. How we use your information

We use the information we collect to:

  • Respond to enquiries and provide services
  • Process bookings and communicate with you
  • Personalise your experience
  • Improve our Website and services
  • Send occasional promotional emails or updates (only if you’ve opted in)
  • Comply with legal obligations

3. Legal bases for processing

We rely on the following legal bases to process your personal data:
  • Consent – Where you have given us clear permission to process your data.
  • Contract – Where processing is necessary for the performance of a contract (e.g., to provide pet care services).
  • Legal Obligation – Where we are required to process your data by law.
  • Legitimate Interests – Where processing is necessary for our legitimate business interests and does not override your data protection rights.

4. Sharing your information

We do not sell, rent, or trade your personal information. We may share your data with:
  • Trusted third-party service providers who assist us in running our business (e.g., payment processors, email platforms), under strict data processing agreements.
  • Regulatory or law enforcement bodies if required by law.

5. Data security

We use appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. However, no method of transmission over the internet is 100% secure.

6. Data retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

7. Your data protection rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing or request restriction

  • Request transfer of your data

  • Withdraw consent at any time (where we rely on consent)

To exercise any of these rights, please contact us at: born2run@live.co.uk

8. Cookies

We use cookies to enhance your experience on our Website. For more details, please see our Cookie policy.

9. Third-Party links

Our Website may contain links to external websites. We are not responsible for the content or privacy practices of such sites.

10. Changes to this privacy policy

We may update this policy from time to time. Changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact:

Born2Run Canine Adventures

Email: born2run@live.co.uk
Website: https://www.born2runpetcare.com/

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) – https://ico.org.uk/

© 2025 Born2Run Canine Adventures. All rights reserved.

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